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Customer support
Please use our contact form to send us an email if you have any questions/queries.
Who can I contact if there is a problem? Please use the contact form to email us.
What is your returns policy and how do I return an item? Our full returns policy is here?you must contact us by email before returning any item
What payment methods do we accept?
Payments from the UK We accept Credit cards, Debit cards, Postal Orders, Cheques and Paypal payments.
Payments from OUTSIDE the UK We only accept payment by credit card or paypal from outside the UK.
Are you credit card facilities secure?
Yes our payment process is completely secure, before you enter your credit card details we will transfer you to our?WorldPay Credit card processing screen?owned by the Royal Bank of Scotland, we do not store your credit card details and infact we never even see them.? All credit card numbers and details are dealt with by worldpay?one of the worlds leading and most secure credit card processors.?
After?you press "submit" on the confrim order screen our site will switch to secure HTTPS: mode BEFORE you enter your credit or debit card details.
Questions on Shipping
How long does it take to process my order? Generally your order will be processed and dispatched within 24-48 hours depending on stock availablity, if the item is not available for immediate dispatch we will contact you.
When can I expect delivery? When placing an order you will be given all available shipping option along with estimated delivery times. Please expect delivery of the item within the estimated delivery time after you have received an "order completed" email from us (normally within 24 hours).
What is the cut off time for next working day delivery? Special delivery and next day delivery cut off time is 3pm on that day, orders placed after this time will be dispatched the following day. Please note all delivery services are working day, this excludes weekends, if you order next working?day delivery on a friday before 3pm, this means your order will arrive the following monday.
How much will it cost? When you add items to your cart, the site will automatically work out the cost for you and offer you a choice of shipping methods.
Will you ship to the US or Europe? Yes we do, in order to see International shipping prices, please click register in the top menu and create an account. Our site will work out the shipping charges for international delivery once it knows which country you are in.
Other
How much are your prices in dollars? To get an approximate price in dollars please scroll to the bottom of the site and click the "set currency to dollars" the $ price will appear next to the ? currency.
Where is your privacy policy? You can read it here
What are your terms and conditions? Our terms and conditions are listed here
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