Terms & Conditions

By purchasing anything from our website you are agreeing to our terms and conditions, please read each section. Buying from our site and the order process You can order products displayed on this website on-line only, we do not take credit card orders over the phone. As soon as you have completed an order you will receive an email stating the order has been processed/declined/cancelled. This is a preliminary email and does not guarantee you the goods. The goods are only confrimed as shipped when you receive a "completed" email from us meaning your order has been dispatched. How/where we deliver We mainly deliver within the UK but we also offer international delivery to europe and the united states, the website will show postage costs for international countries once you have entered your postal address. Orders are generally despatched either by Royal Mail or by Courier. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your goods between these hours. We reserve the right to change postal methods if circumstances require it. Occasionally your order will be sent in multiple dispatches, this may be due to stock levels, difficult to package items, or to keep delivery costs as low as possible for you. We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid. This does not affect your statutory rights as a consumer. Accepted Payment methods All prices are in UK pounds. The dollar conversion facility on the site is ONLY to be use as an estimate. We currently debit money from your account within 48 hours after we have received your order through our payment process WorldPay. You may pay by any major credit card, debit card (uk only) and also paypal. You may also pay by cheque or postal order if you wish, instructions for this are emailed to you after your order has been placed. We will hold onto goods for a maximum of 7 days to await for payment to arrive. If your delivery address is outside the UK and you order online you must pay by credit card. ? Returns Address TheGroovyCompany.com (Returns) 45 Kersland st Glasgow G12 8BS Our responsibility We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. This does not affect your statutory rights as a consumer. Copyright, Trademarks & Data Protection All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy (please see help area for more information). Links to other websites and services Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites. General We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of Scotland and any disputes will be decided only by the courts of Scotland.